At eCoastRiders, "We've Got You Covered" with a full manufacturer warranty on all of our personal electric mobility devices. This includes eScooters, eSkateboards, eMobility, & eKidz items! 

Manufacturers warranty policy varies from brand to brand:

Manufacturer Warranty covers warranty under manufacturer defects or faults only. It does NOT cover damage caused by abuse, misuse, negligence, accident, or water damage in the rain(depending on the model). However the manufacturer may be lenient if the issue was caused by small misuse. Warranty begins on the first day of purchase.

WARRANTY DOES NOT COVER:

Normal wear and tear

Improper assembly & improper follow-up maintenance

Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold

Damage or failure due to accident, misuse, abuse, or neglect

Products used for commercial activities such as those used in rideshare or rental services

Labor charges for part replacement or changeover

Instructions if a Manufacture Defect:

If your product develops a manufacturing defect through normal use (as outlined in the manufacturer’s manual) then please email us  at returns@ecoastriders.com. We will direct you on the next steps.

Please Include in the Email:

  • Order Number
  • Attach a Photo 
  • Details of the defect

The manufacturer typically won't accept returns unless:

  • All original packaging and accessories including the original box, manuals, cables, chargers and all other items it came with
  • Any damage through miss-use or shows signs of being tampered or altered in any way
  • Must be unused and unaltered
  • Any condition that we deem renders the item unsaleable.

If you are unsatisfied with your purchase, and this is not the result of a manufacture defect or damage, please follow our returns/refund policy.

Here is a list of all our manufacturers warranty policies.  Let us know if you have any questions. We are here to help!

Glion Warranty 12 months from the date of purchase or 1,000 miles
GreenBike Electric Motion One year limited warranty 
Motini 60 days parts replacement
MotoTec 30-60 days parts replacement
NanRobot 6 months parts replacement
UberScoot 60 days parts replacement

 


 

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